Return & Refund Policy

At Snuggles Baby, we want you and your little ones to be completely satisfied with every purchase. If for any reason you are not, we are here to help!

Returns

You have 30 days from the date of purchase to request a return. To be eligible for a return:

  • The item must be unused and in the same condition as when you received it.
  • It must be in its original packaging, with all tags and labels intact.
  • Proof of purchase is required (e.g., order number, receipt, or email confirmation).

Non-Returnable Items

Certain items are not eligible for return, including:

  • Personalized or customized products.
  • Items marked as "Final Sale."
  • Products with obvious signs of use, damage, or missing parts not due to our error.

How to Initiate a Return

  1. Contact our customer support team at [insert contact details] to start the return process. Please provide your order number and the reason for the return.
  2. Once your return request is approved, we will send you instructions on how to return your item.
  3. Customers are responsible for shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.
  • Then, contact your credit card company or bank; it may take some time before your refund is officially posted.
  • If you’ve done all of this and still haven’t received your refund, please contact us at [insert contact details].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [insert contact details].

Shipping for Returns

To return your product, please ship it to: [Insert return address here]

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.